Return & Refund Policy

At Laxman Ayurveda, customer satisfaction and product quality are important to us. Every order is carefully checked and packed before dispatch. However, if you receive a damaged, defective, leaking, tampered, expired, or incorrect product, we are here to help.

Please read the following Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

A return or replacement request may be considered in the following situations:

• You received a damaged or defective product.

• The product was leaking or tampered with when delivered.

• You received an incorrect product.

• An item from your order is missing.

• The product delivered is expired or otherwise unsuitable due to an issue existing at delivery.

Please contact our customer support team within [48 hours / 3 days] of delivery to report such issues.

2. Products Not Eligible for Return

Due to the nature of personal-care, wellness, and Ayurvedic products, we generally cannot accept returns for products that have been:

• Opened or used

• Partially consumed

• Damaged after delivery

• Stored improperly after delivery

• Returned without their original packaging

• Purchased simply because of a change of mind

• Purchased during a final-sale promotion where clearly marked as non-returnable, subject to applicable law

This restriction does not affect your rights where the product supplied was damaged, defective, incorrect, or otherwise required to be remedied under applicable law.

3. Reporting a Damaged or Incorrect Product

If you receive a damaged, leaking, defective, expired, or incorrect product, please contact us within the applicable reporting period.

To help us resolve your request quickly, please provide:

• Your Order ID

• Name and registered contact number

• Clear photographs of the product

• Photographs of the outer and inner packaging

• Photograph of the product label/batch details where relevant

• A brief description of the issue

• An unboxing video, if available

Please keep the original product and packaging until your request has been reviewed.

4. Return Approval

Once we receive your request and supporting information, our team will review the issue.

If your return or replacement request is approved, we will provide further instructions regarding collection or return of the product, where required.

Please do not send products back to us without receiving return instructions from our customer support team.

5. Replacement

Where eligible, we may offer a replacement for a damaged, defective, leaking, expired, missing, or incorrect product.

Replacement will be subject to product availability.

If the same product is unavailable, we may offer an appropriate alternative or refund, depending on the circumstances and your applicable rights.

6. Refunds

If a refund is approved, it will be processed after verification of the claim and, where applicable, receipt and inspection of the returned product.

Approved refunds will generally be processed within [5–7 business days] from approval.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or payment method.

For Shopify stores, refunds can be returned through the original payment method depending on the payment setup used by the merchant. (Shopify Help Center)

7. Cash on Delivery Orders

For eligible refunds relating to Cash on Delivery (COD) orders, customers may be asked to provide suitable bank account or UPI details so that the refund can be processed electronically.

Customers are responsible for providing correct refund information.

8. Shipping Charges

If a return is approved because we sent an incorrect, damaged, defective, expired, or otherwise eligible product, applicable return-shipping arrangements will be communicated by our support team.

Original shipping charges may not be refundable in cases unrelated to an error attributable to Laxman Ayurveda, except where required by applicable law.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

Cancellation requests may be accepted only if the order has not yet been dispatched or moved too far into fulfilment.

Once an order has been dispatched, cancellation may no longer be possible. Any subsequent request will be handled according to this Return & Refund Policy.

10. Refused or Undeliverable Orders

If an order is returned to us because:

• The customer refused delivery,

• An incorrect or incomplete address was provided,

• The customer could not be contacted after delivery attempts, or

• Delivery could not be completed for reasons attributable to the customer,

any refund or re-shipment will be reviewed on a case-by-case basis, subject to applicable shipping charges and law.

11. Promotional and Discounted Products

Products purchased using discount codes or promotional offers will generally be refunded based on the actual amount paid for the eligible returned product.

Products explicitly identified as final sale or non-returnable will not normally be accepted for discretionary returns, except where the product is damaged, defective, incorrect, or where applicable law requires otherwise.

12. Individual Product Experience

Ayurvedic and wellness products may provide different experiences for different individuals.

A product will not ordinarily qualify for a refund solely because the customer did not experience a particular expected outcome, unless there is another valid issue with the product or applicable law requires a remedy.

Customers should always follow the usage instructions provided with the product and seek appropriate professional advice when necessary.

13. Refund Delays

If you have received confirmation that a refund has been processed but have not yet received the amount:

First, check your bank account or original payment method again. You may also contact your bank, card issuer, or payment provider because processing times can vary.

If the refund still does not appear after the stated processing period, please contact our customer support team with your Order ID and refund details.

14. Exchange Policy

Where available, an eligible product may be exchanged for the same product or another suitable product, depending on stock availability and the circumstances of the request.

Any price difference, additional shipping cost, or other applicable charges will be communicated before processing the exchange.

15. Changes to This Policy

Laxman Ayurveda may update this Return & Refund Policy from time to time to reflect changes in our products, operations, fulfilment processes, or applicable requirements.

Any changes will be published on this page with an updated Last Updated date.